Customer Service + FAQ
Welcome to Le Lille's FAQ page! Here, we have compiled answers to some of the most common questions our customers have. If you don't find the information you're looking for, please feel free to reach out to our customer support team.
Order Status
To check the status of your order, simply log in to your account and navigate to the "Order History" section. There, you will find all the details about your order, including the estimated shipping date and tracking information.
When We Ship
We strive to ship all orders within 1-2 business days after they are placed. Once your order has been shipped, you will receive a confirmation email with the tracking number. Please note that international orders may take longer to process and deliver due to customs clearance procedures.
Order Number
Your order number can be found in the confirmation email you received after placing your order. It is a unique identifier that helps us track and process your order efficiently. If you need any assistance regarding your order, please provide us with your order number for faster assistance.
International Orders
We are delighted to offer international shipping to our customers worldwide. However, please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. We recommend contacting your local customs office for more information on the applicable fees.
Return Labels
If you need to return an item, please contact our customer support team at SayHi@lelilleboutique.com. We will provide you with a return shipping label and detailed instructions on how to proceed with the return. Please ensure that the item is in its original condition, unworn or unused, with tags and in its original packaging, to be eligible for a return.
Pre-Sale Inquiries
If you have any questions about a pre-sale item, please feel free to reach out to our customer support team. We will be happy to provide you with any additional information or assistance you may need to make an informed purchase decision.
Accounts
Creating an account with Le Lille allows you to enjoy a seamless shopping experience. With an account, you can easily track your orders, manage your shipping addresses, and save your payment information for faster checkout. To create an account, simply click on the "Sign Up" button on our website and follow the instructions.
Sizing
We understand the importance of finding the perfect fit. To assist you in selecting the right size, we provide detailed size charts for each product on our website. These charts include measurements for different regions and garment types. If you have any specific sizing questions or need further assistance, please don't hesitate to contact our customer support team.
Returns
We have a 30-day return policy for eligible items. If you wish to return an item, please contact us at SayHi@lelilleboutique.com. Our customer support team will guide you through the return process and provide you with a return shipping label. Please ensure that the item is in its original condition, unworn or unused, with tags and in its original packaging, to be eligible for a return.
Restring Services
At Le Lille, we offer professional restring services for certain jewelry pieces. If you require restringing, please contact our customer support team for further assistance. We will provide you with the necessary information and instructions to proceed with the restringing service.
Payment and Checkout
We accept various payment methods, including major credit cards, debit cards, and PayPal. To ensure a secure checkout process, we utilize industry-standard encryption technology to protect your personal and payment information. Simply select your preferred payment method during checkout and follow the prompts to complete your purchase.
Philanthropy
At Le Lille, we believe in giving back. We are proud to support various philanthropic initiatives and organizations. A portion of our proceeds is dedicated to making a positive impact in our communities. By shopping with us, you are contributing to these meaningful causes. Thank you for your support!
If you have any further questions or need assistance, please don't hesitate to contact our customer support team at SayHi@lelilleboutique.com. We are here to help!